📌 Frequently Asked Questions (FAQ) – Big Maia
1. What payment methods do you accept?
We accept major payment methods, including credit and debit cards, PayPal, and Apple Pay. Our checkout is secure to ensure a safe shopping experience.
2. Do you deliver across Australia?
Yes! We offer free shipping Australia-wide, ensuring your order arrives safely and as quickly as possible.
3. How long does delivery take?
Delivery times vary depending on your location, but orders are typically delivered within 7 to 15 business days. Once your purchase is complete, you will receive a tracking code to monitor your order.
4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking code and a link to follow your delivery in real-time.
5. Can I return or exchange a product?
Yes! If you need to return or exchange an item, please contact us within 7 days of receiving your order. The product must be unused and in its original packaging. Our team will be happy to assist you!
6. Do your products come with a warranty?
Yes, all our products come with a warranty against manufacturing defects. If you experience any issues, contact our support team, and we will find the best solution for you.
7. How can I contact customer support?
We’re always ready to help! You can reach us via email at contact@bigmaia.com or through our website chat. Our team will respond as soon as possible.
If you have any other questions, don’t hesitate to reach out. We’re here to provide the best shopping experience for you! 😊